Unleashed Software Reviews

The support team is just great! :) Big shoutout to Jamie Park for helping us out with our billing problem.

The onboarding journey was a bit lengthy for me, but Jue made it all feel manageable, even with my forgetfulness and those pesky cold starts. Jue has been super patient, showing me the ropes, fixing issues right then and there, coming up with clever workarounds, and even contacting the experience team for the tougher challenges. After our meetings, we always get a follow-up email packed with helpful links and tips. Jue really knows the system inside and out, and that expertise shines through in the support we've received at the user interface level. Like other reviewers have mentioned, no system is flawless, and every business app needs to adapt to fit Unleashed. Our onboarding with Jue was crucial in navigating that confusing phase where you're trying to align your thinking with the Unleashed logic.

Our onboarding journey with Jue and the overall customer assistance has been top-notch. We've only been operational since the beginning of the year, but things are looking good. Sure, no program fits every company's requirements perfectly, but the support team has been awesome in helping us navigate our unique challenges. Like most inventory management systems, a lot of effort goes into the backend to ensure accuracy, so it's now on us to use it right. I reckon I'll be reaching out to support pretty often, but they've been super helpful so far, so I don't see that being a problem. Plus, their support videos are amazing; you can nearly find one for just about anything you need to tackle.

I've been using Unleashed Software since it first came out, and I think the software is solid. The original Unleashed team was fantastic.

However, since Access Group took over, it feels like they're just chasing profits. They often switch up your subscription plan without any heads-up and hike the prices every year. You can't even revert to your old plan through the dashboard anymore; now you gotta deal with those annoying mailshot emails. If you ignore them, they'll just change your account without asking, whether you like it or not.

It's a real bummer because the software is awesome, but the service seems more focused on squeezing money out of you at every turn. If you decide to stick with it, just keep an eye on your bills every month.

Tim, Nick, and Jue have been super helpful. They always respond quickly to our inquiries. The onboarding experience with Jue has been wonderful. We’re really enjoying the product and the team up to this point. Thanks a bunch!

The folks here are really friendly and go above and beyond to help out with any problems, even looking for tips on third-party software.

I'm really pleased with the reply. Even though it was a simple question (my bad), the team was super friendly and got things done quickly.

Big shoutout to Gabby Rochow for all the help you provided during a tricky situation we found ourselves in with Unleashed. Once we received the guidance on how to fix this issue, everything went smoothly. I thought the chat support from Unleashed was super useful, and there was always someone there to respond quickly.

Big thanks to Jue Wang! You've been an incredible help while we were getting everything set up for our new business acquisition. Your quick and creative solutions for our needs kept us on track for our scheduled go-live date. I've also noticed that the support team responds super fast through the Chat widget on the portal, which really helps us tackle any urgent issues without delay.

Big thanks to Jue! Jue Wang has been super helpful during our onboarding. She’s been quick to respond to my queries and has even followed up with several emails, which is awesome.

The chatbox rep, Gabby, was super helpful and answered all my questions in no time!

The service was super quick, and the staff were really nice, fixing my issue in no time. They were easy to chat with, and the chat feature is awesome!

Beau really came through with a solution for our Shopify setup, helping us to get everything launched right on schedule! Big thanks!

The Unleashed crew is super helpful, and the way they keep you in the loop about their progress really makes a big difference. Keep it going!

Awesome and prompt support from the Unleashed crew. We encountered a few hiccups with our Shopify sync, but they got it sorted out in under a day.